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Delivery & Returns

Delivery

We currently deliver to the following European and Worldwide destinations : Australia, Austria, Belgium ,Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Hong Kong, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United States of America.

UK Delivery

Delivery to the UK is free on all orders over £75.

Next Day Delivery is £4.95 (For Northern Ireland / Channel Isles £20)

In order to qualify for next day delivery you must place your order by 3pm, Monday to Thursday. *Orders placed after 3pm on Thursday will not be sent Friday, next day delivery does NOT include Saturdays,therefore will be delivered on the next working day. If you order anytime on a Saturday or Sunday you will receive your goods on the following Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later.

Please note that during busy periods deliveries may take up to 7-10 working days.

We do not deliver on a bank holiday so please bear this in mind when placing your order. We use a variety of couriers depending on location, if you would like to know which courier we will use to send your parcel please contact customer services and we will be happy to help.

We now offer a click and collect service to mainland UK, please order normally to your home address, and once DPD have your parcel they will send either a text or email giving you the option to deliver to the closest pick up shop

European Delivery

Delivery is free on orders over £200. Otherwise it is £10 and takes within 3-7 working days. Please note that during busy periods deliveries may take up to 7-10 working days.

 

International Worldwide Delivery

Delivery is free on orders over £200. Otherwise it is £15. It takes between 4-7 working days.

Please note we do not deliver to Russia.

These dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse and are dependent on the service of our courier companies functioning normally.Please note that we do not deliver to PO Boxes. Please note that if you live overseas and the outer packaging of your product arrives slightly damaged it is more than likely to be because custom officials often open up packages to inspect the contents to insure that the correct duty is being applied to the package. They often do not tape these back up very well! The bag(s) themselves should not be tampered with, they should remain in their plastic packaging and all sealed up.

Please note that during busy periods deliveries may take up to 7-10 working days.

Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay.

Returns and Refunds

ALL Returns

With all returns, please ensure the below procedure is followed in any email correspondence to us for a swift resolution with our customer service team:

-     Your ORDER NUMBER in the subject line (not any invoice numbers or shipment numbers)

-     Some images of the item you have and also images identifying what the issue is that you are facing

If you have any queries regarding our returns process, please do not hesitate to contact us at enquiries@modalu.com.

All goods which have been returned for refund in line with our Returns and Refunds policy will be credited using the same method originally used by you, at the price paid for the goods, including sales taxes and original shipping charges. When a refund has been processed you will be notified via email stating “Refund Memo”. This means a refund has been actioned on the order and it will be returned back to the method of payment you used (debit card / paypal).

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process your return within 7 days from the date of return.

Returns Address: Modalu Web Returns, Bay Studio Main Building - Unit 1, Bay Studios Business Park, Ffordd Amazon, Swansea, SA1 8QB

 

Returns Procedure

Return your item(s) for FREE at any Doddle location. Simply complete your returns note and place it inside with your item(s). You can then take the unsealed package to a Doddle store, and they will print a label and pack it up for you.

You can also arrange to return your item(s) through Doddle Bot on Facebook Messenger. Visit m.me/doddlebot, select Return a Parcel, follow the steps and drop off your package at your nearest Doddle location. You can even track your item(s) back to us, safe and sound. Please note that refunds will be received and processed within 10 working days and may take a further 3-5 days to appear in your account depending on your bank.

You can find your nearest Doddle store at www.doddle.com/locations.

Alternatively you can contact us and ask for a pre-paid Royal Mail label to take your item(s) to a Post Office.

Please clearly state on the returns form whether you require a refund or a like for like exchange. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process your return within 7 days from the date of return.

We will not accept any returns for non-faulty items that have been used and/or tags removed.

Please note, we cannot accept returns of personalised items.

 

FAULTY GOODS

If you want to return a product that you have identified as faulty you must contact us prior to returning the goods.

As we are unable to reimburse you for the cost of the returns postage, we offer a pre-paid returns label for any faulty goods. Please contact us on +44 (0) 1252 533 561 or enquiries@modalu.com to receive your pre-paid label.

If you have returned the goods to us within the warranty period and we can verify the goods as faulty, we shall offer you a full refund or replacement (depending on stock availability).