Delivery & Returns
Please note, due to the ongoing COVID-19 situation, couriers are running a reduced service, as a result please allow an extra 1-2 days for your order to arrive. We apologise for the inconvenience but hope you understand in these challenging times.
We currently deliver to the following European and Worldwide destinations : Australia, Austria, Belgium ,Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Guernsey, Hungary, Hong Kong, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United States of America.
Please note, due to the ongoing COVID-19 situation, we will not be shipping to the USA. We apologise for the inconvenience caused, and hope to be back delivering there soon.
During this uncertain time, we want to give you one less thing to worry about. As such, we are extending our returns period to 35 days, so you have more time to decide if the style is right for you. Please still inform us within 14 days if you want to return an item. The 35 days then starts from when you inform us about returning an item
Delivery to the UK is free on all orders over £75.
Next Day Delivery is £4.95 (For Northern Ireland / Channel Isles £20)
In order to qualify for next day delivery you must place your order by 3pm, Monday to Thursday. *Orders placed after 2.45pm on Thursday will not be sent Friday, next day delivery does NOT include Saturdays,therefore will be delivered on the next working day. Any orders placed on a Bank Holiday will be delivered 2 working days later.
Please note that during busy periods deliveries may take up to 7-10 working days.
We do not deliver on a bank holiday so please bear this in mind when placing your order. We use a variety of couriers depending on location, if you would like to know which courier we will use to send your parcel please contact customer services and we will be happy to help.
Delivery is free on all orders over £200.
Delivery costs £10. European delivery within 3-7 working days.
Delivery costs £25 to Norway/Croatia/Iceland/Switzerland/Serbia/Bosnia
International Worldwide Delivery
Delivery is free on all worldwide orders over £200.
Delivery is £15.00 on orders below £200 and normally takes up to 10 working days
Delivery to Japan £25
Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay
Please note that during busy periods deliveries may take up to 7-10 working days
Please note that we do not deliver to PO Boxes
Returns and Refunds
With all returns, please ensure the below procedure is followed in any email correspondence to us for a swift resolution with our customer service team:
- Your ORDER NUMBER in the subject line (not any invoice numbers or shipment numbers)
- Some images of the item you have and also images identifying what the issue is that you are facing
If you have any queries regarding our returns process, please do not hesitate to contact us at firstname.lastname@example.org.
All goods which have been returned for refund in line with our Returns and Refunds policy will be credited using the same method originally used by you, at the price paid for the goods, including sales taxes and original shipping charges. When a refund has been processed you will be notified via email stating “Refund Memo”. This means a refund has been actioned on the order and it will be returned back to the method of payment you used (debit card / paypal).
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process your return within 7 days from the date of return.
Returns Address: Modalu Web Returns, Bay Studio Main Building - Unit 1, Bay Studios Business Park, Ffordd Amazon, Swansea, SA1 8QB
You can contact us and ask for a pre-paid Royal Mail label to take your item(s) to a Post Office.
Please clearly state on the returns form whether you require a refund or a like for like exchange. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process your return within 7 days from the date of return.
We will not accept any returns for non-faulty items that have been used and/or tags removed.
Please note, we cannot accept returns of personalised items.
If you want to return a product that you have identified as faulty you must contact us prior to returning the goods.
As we are unable to reimburse you for the cost of the returns postage, we offer a pre-paid returns label for any faulty goods. Please contact us on +44 (0) 1252 533 561 or email@example.com to receive your pre-paid label.
If you have returned the goods to us within the warranty period and we can verify the goods as faulty, we shall offer you a full refund or replacement (depending on stock availability).